Thank you for contacting us. Please fill out the form below with any questions you may have. You may also find the answer to your question in our FAQ section below. We look forward to hearing from you and we will promptly address your needs.  If you would like, you may reach one of our stores by phone during business hours.

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Frequently Asked Questions

If you do not find the answer to your question in our FAQ, please fill out the form above or call our store directly. Thank you!

Will a sterling silver ring turn my finger green?
Will sterling silver tarnish?
How do I clean my sterling silver?
How do I clean my stones?
Can I get my sterling silver wet?
Do you make all of the jewelry?
Do you repair watches/silverware/jewelry?
I have a stone, can you set it?
What is the difference between sterling and silver?
Do you ship wholesale pick boxes?
Can I order wholesale items through a catalogue/online?
Will you be visiting ___ this year with your wholesale inventory?

Will a sterling silver ring turn my finger green?

The green reaction on the finger happens when there is a chemical reaction between your body’s acidity and the alloy of the metal. This reaction is usually more prevalent with base metals, plated metal, nickel, and copper, that is why ‘fashion rings’ will have a greater chance of creating the green ring.

Sterling silver is 92.5% silver and 7.5% copper. If someone is severely allergic to copper this reaction will occur with a sterling silver ring. Also, if the buffing compound (the cream they use while the silversmith does the last polish of the ring) has not been completely cleaned off on the sterling silver ring, this reaction can occur.

If you experience this reaction when you first purchase a sterling silver ring, please clean it with Wright’s Silver Cream and try it again once the mark has cleared. This will show if it was the polishing compound causing the reaction or if it is a allergic reaction to the sterling silver.

Will sterling silver tarnish?

Yes, sterling silver will tarnish.  Sulfides in the air can cause tarnishing, so storing jewelry in airtight places will help slow the process. Also, tarnishing can be caused due to toxins being pulled out of your body naturally and temporarily adhering to your sterling silver jewelry. That is why silver is commonly used in dentist and doctors’ tools.

However, sterling silver can be cleaned and brought back to its original shine easily. Natural soaps will help clean the silver in between deep cleanings, that is why one may not notice tarnishing of rings or bracelets that receive brief cleaning while hand washing. To read about how to clean your sterling silver, click here.

There is a type of plating called rhodium that is done on some pieces of sterling silver jewelry (usually pieces that might be more difficult to clean) that will allow sterling silver to not tarnish. However, one should be aware of allergic reactions to this type of plating because they can be more prevalent. It is also more expensive and can wear off.

How do I clean my sterling silver?

To clean sterling silver, we recommend using products such as; Wright’s Silver Cream, Speedy Plates, or Sunshine Cloths. To get step-by-step directions, click here.

How do I clean my stones?

Stones in general, do not need much cleaning or care. The best way to clean a stone, if need be, is to use a soft cloth and water only and apply light pressure when wiping the stone. While using any silver cleaning products on stone jewelry, avoid the stone as much as possible.

If it is a stone piece purchased from Village Silversmith and the stone looks like it needs to be serviced, bring it in to one of our stores or contact us through phone or e-mail.

There are some stones that Village Silversmith works with that do need extra care. To see how to protect these stones, read our jewelry care section by clicking here.

Can I get my sterling silver wet?

Yes sterling silver can get wet. Because sterling silver is 92.5% silver and 7.5% copper, there is a very low chance of corrosion. 75% of cleaning sterling silver is actually done with water.

However, sterling silver should not be exposed to chemicals, including chlorine (pools), chemical dip jewelry cleaners, or chemical household cleaning products. This will cause the sterling to turn color and may cause permanent damage. Wearing sterling silver in the ocean may cause it to tarnish faster, but it will not be permanent discoloration and can be cleaned off fairly easily.

Do you make all of the jewelry?

When our business started, we produced all of the jewelry in our store in Rockport, MA. It was a small selection of stone jewelry made by George & John Bajoras.

As we’ve grown, Village Silversmith is still responsible for making all of our stone jewelry pieces. We have recruited the help of many professional silversmiths all over the world.  We have trained them to produce Village Silversmith jewelry with our original design and crafting in mind, making sure that it has never lost its Village Silversmith look.

There are jewelry pieces we showcase which have been made by outside craftsmen. Village Silversmith strives to carry the best quality made product in each of our jewelry categories. This includes Italian and Balinese made chain, a selection of precision cut faceted stone rings and pendants, and small intricate charms made with molds.

Do you repair watches/silverware/jewelry?

We do not repair any outside jewelry products. We also do not repair watches in anyway or repair or dip silverware. We will repair our jewelry as long as is still within the terms of our guarantee. To read our full guarantee, click here.

I have a stone, can you set it?

If you have a stone that you would like to be set in to jewelry it will require a custom made setting. We do not work with pre-made settings. For more information about custom work, click here.

What is the difference between sterling and silver?

Silver, when referring to jewelry, is often a misused term when many actually mean sterling silver. There is little to no jewelry made of pure silver because it is too malleable or soft.

Sterling silver is 92.5% silver and 7.5% copper, which allows for the metal to be shaped, but is still sturdy enough for everyday wear. The hallmark, or stamp, on jewelry indicating that it is in fact sterling silver is ‘925’ or ‘STERLING.’

Do you ship wholesale pick boxes?

No, we do not do wholesale pick boxes. As of now, the way to purchase all of our wholesale items is through our trade shows. To see our show schedule, click here.

Can I order wholesale items through a catalogue/online?

No, we do not have a catalogue or sell our wholesale items online. As of now, the way to purchase all of our wholesale items is through our trade shows. To see our show schedule, click here.

Will you be visiting ___ this year with your wholesale inventory?

Our show schedule has all of our upcoming wholesale show dates listed. If there are any changes in the schedule, the online schedule will be updated as soon as possible. To see our show schedule, click here.

Email:
contactus@villagesilversmith.net

Phone:
978-546-9700 (Dock Square)
978-977-9797 (Peabody)
978-358-7392 (Newburyport)
978-594-1347 (Salem)
603-294-0941 (Portsmouth)
978-546-8400 (Bearskin Neck)
978-283-8811 (Gloucester)

Shipping:
138 Main St.  Gloucester, MA 01930